The Value of Blending eServices and the Contact Center

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Dec 02, 2010
Type:  White Paper
Length:  16 pages

How a contact center deploys and manages eServices — non-voice interaction channels such as email, chat, SMS and social media — is the key to offering electronic services that attract modern tech-savvy customers. Learn about eServices best practices from Sheila McGee-Smith, founder of McGee-Smith Analytics, and Tim Passios, Director of Solutions Marketing at Interactive Intelligence, and how three diverse companies successfully utilize eServices to their advantage.



Tags : 
interactive intelligence, sms, media channel, short message service, wireless, mobile communications, gsm, social media