The Contact Center in the Cloud Offers Users More Control

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Oct 03, 2011
Type:  White Paper
Length:  15 pages

Richard Snow at Ventana Research and Jason Alley of Interactive Intelligence provide insight into the issue of control for those considering moving their contact center to the cloud.

Tags : 
interactive intelligence, cloud computing, control, technology, contact center, data management