The Future of Customer Service in a Mobile World: Smart, Connected Interactions

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Oct 10, 2012
Type:  White Paper
Length:  29 pages

The way customer service is delivered will change over the next five years thanks in large part to the abundance of smart devices and applications that give customers the freedom to actively engage with businesses. Daniel Hong and Keith Dawson from Ovum take an extensive look at how smart devices can revolutionize the customer experience.

Tags : 
customer service, customer experience, customer interactions, smart devices, mobile strategy, customer care, business technology