Managing the Customer Experience during Phone Calls

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Oct 10, 2012
Type:  White Paper
Length:  4 pages

Improved compliance. Greater consistency in handling calls. Better service outcomes for customers and more focused training for agents. The benefits of real-time speech analytics can be wide-ranging - and immediate. Read why the emergence of speech analytics will continue to help organizations realize value in this Research Perspective from Ventana Research, sponsored by Interactive Intelligence.

Tags : 
customer experience, customer care, speech analytics, business technology