The Cloud-based Contact Center: Does it Make Sense for Your Business?

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Feb 21, 2013
Type:  White Paper
Length:  8 pages

Does a cloud-based contact center make sense for your business? In this white paper, Donna Fluss from DMG Consulting LLC and Joe Staples, CMO of Interactive Intelligence go over the many questions about a cloud based contact center -- about deployment of cloud centers, the TCO's of owning a cloud based contact center and more.

Tags : 
cloud, datacenter, contact center, deployment, tco's, enterprise applications, data management, business technology, data center