Work-at-Home Agents: A Case Study Review (Part 1 of a 2-part series)

Case Study Published By: Interactive Intelligence
Interactive Intelligence
Published:  Feb 21, 2013
Type:  Case Study
Length:  10 pages

This two part paper is a review of a remote agent case study. This first part looks at the issues faced and the benefits received from the people side of the project: How the agents and management of a remote solution can positively affect customers service metrics.

Tags : 
case study review, customer service metrics, interactive intelligence, remote solutions, knowledge management, enterprise applications, data management, business technology