Transforming a Measurement Program Into a Meaningful Program

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Feb 26, 2013
Type:  White Paper
Length:  6 pages

Read this white paper, from Interactive Intelligence, on transforming a measurement program into a meaningful program. Follow these eight steps outlined in the white paper to truly create a meaningful measurement program that include integrating survey data with contact center operational metrics, integrating scores with enterprise business metrics, keeping surveys current and more.

Tags : 
transforming measurement programs, customer feedback, surveys, metrics, integrating scores, business metrics, enterprise applications, data management