Transforming the Insurance Customer Experience with Business Process Automation

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Feb 26, 2013
Type:  White Paper
Length:  15 pages

What happens when customer experiences go terribly wrong? In this white paper, we look at real world examples of customer experiences going terribly wrong from different points of view. The first example is from a consumer point of view, and the second example is from the carrier point of view. Both illustrate the impact of internal operational efficiencies on the customer experience.

Tags : 
transforming customer experience, interactive intelligence, business process automation, different points of views, customer examples, crm & customer care, marketing research