Let's Get Social: Best Practices in Utility Outage Communications

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Feb 26, 2013
Type:  White Paper
Length:  12 pages

Utility outages are inevitable. How utilities communicate with the customers who are personally impacted by the outage has the potential to be a relatively positive or an incredibly negative experience. Learn about customer communications via social and other points in which negative feedback can impact you negatively in a world with demanding customers. Get social with the best practices in utility outage communications.

Tags : 
utlity outages, communications, social, best practices, negative experiences, interactive intelligence, knowledge management, enterprise applications, business technology, social media, crm & customer care