Think Strategic: Workforce Optimization - Get it Working for Your Organization

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Feb 27, 2013
Type:  White Paper
Length:  11 pages

This paper examines 3 major elements of WFO: Analytics, Quality Management and Workforce Management, and discusses how and where to incorporate them into your strategic plan. Business Improvement Architects define strategic thinking as: "A planning process that applies innovation, strategic planning and operational planning to develop business strategies that have greater chance for success."

Tags : 
workforce optimization, customer satisfaction, loyalty, competitve advantage, hiring plan, interactive intelligence, crm & customer care, marketing research