Contact Center Enterprise Analytics: Advances in Decision Technologies

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Feb 27, 2013
Type:  White Paper
Length:  12 pages

In this white paper, learn about the advances in decision techniques that are at the center of contact center enterprise analytics. Learn how computers shouldn't replace people as decision makers, rather, aid us in decisions that are hard to make. Topics include, the tactical analytics in the contact center industry, strategies in the decision cycle and more.

Tags : 
contact center, enterprise, analytics, advances in decision technologies, decision makers, strategies in decision cycles, computers ai, knowledge management, business technology, crm & customer care, marketing research