Workforce Management: It's More Than Just Software

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Feb 27, 2013
Type:  White Paper
Length:  10 pages

Workforce management is more than just software, It requires a large amount of process definition and organizational consideration. This document is designed to be a companion document to the Interaction Optimizer Feature Overview which covers the main components of the software piece of the process.

Tags : 
workforce management, more than just software, interactive intelligence, organizational consideration, business technology, crm & customer care, marketing research