Crossing Boundaries for Contact Centers

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Sep 11, 2013
Type:  White Paper
Length:  10 pages

Cloud communications provide myriad benefits for organizations, including speed of deployment, the ability to future-proof infrastructure and applications, business continuity, predictable monthly payments, and many more. Most organizations turn to the cloud in order to cost-effectively access enhanced capabilities while eliminating the complexity of deploying and managing premises-based solutions. Cloud-based contact center solutions offer additional benefits, notably the ease of adding or removing agents as needed based on fluctuating or seasonal traffic, ease of deploying remote or at-home agents, and ease of adding multichannel services.



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interactive intelligence, contact centers, organizations, deployment, cloud, solutions, seasonal traffic, infrastructure