Cloud Communications and the Federal Government: Opportunities to Seize

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Apr 23, 2014
Type:  White Paper
Length:  13 pages

To put it carefully, certain technology decisions at the federal level since 2002 have been questionable. But citing new “Cloud First” policies for implementations in government contact centers, data centers, and federal agencies, cloud initiatives are now showing value by way of cost reductions and broader functionality. Abdo Rabadi of Blue Kite Consultants and Mechele Herres of Interactive Intelligence say even more benefits of the cloud await. Read how the federal government can best achieve them.



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interactive intelligence, cloud communications, cloud, cloud solutions, government, cloud providers, business process automation, contact center