Using Real-Time Speech Analytics to Turn a Negative Experience into an Extended Revenue System

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Apr 23, 2014
Type:  White Paper
Length:  12 pages

In a contact center environment, real-time analytics provide the live information needed to respond to difficult situations before a customer, a sale, or an opportunity is lost. Scott Bakken and David Patchen from MainTrax and Brandon Rowe from Interactive Intelligence discuss how real-time analytics help your business operate at optimal levels and experience increased growth and reduced costs.



Tags : 
interactive intelligence, real time speech analytics, contact centers, data centers, real time analytics, productivity, revenue, retention rates