Process Automation and Multichannel Technology: Exceptional Customer Experience Drives Success

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Apr 23, 2014
Type:  White Paper
Length:  11 pages

Today, business process automation isnít just about efficiency, itís about operating a business for your customers. To ensure a positive customer experience, a process must trigger an automated action, and automation must then manage the experience across multiple channels, personalize the customerís interaction, and predict the best next actions. Read more, from Chris Thalassinos, Mahnaz Meshkati, and Frank Chiu of Communications Intelligence Group, and Brad Herrington of Interactive Intelligence.



Tags : 
interactive intelligence, business process automation, multichannel technology, customer experience, contact center, contact solution, it management, telecom