2015 Gartner Magic Quadrant for Contact Center Infrastructure

White Paper Published By: Cisco
Cisco
Published:  Dec 04, 2015
Type:  White Paper

Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.



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cisco, gartner, magic quadrant, contact center, infrastructure, telephony support, networking, research