This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes:
- Trends surrounding the adoption of cloud contact center technology;
- The advantages of selecting a cloud contact center solution;
- Key factors to review when selecting a vendor and contact center platform;
- Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.
Published By: Salesforce
Published Date: Jan 08, 2016
In the next five years, more than $2 trillion is expected to transfer between generations. To capitalize on this massive redistribution of wealth, financial advisors need to meet the demands of today’s clients who are social, mobile, more connected, better informed and looking to collaborate with their advisors when they want, where they want. In fact, according to the Salesforce Connected Investor report, 55% of investors want to work more closely with their advisors. To succeed, advisors must have relationships with their clients that are deeper than just the numbers, and focus on individuals and their unique needs.
Published By: Red Hat
Published Date: Aug 01, 2012
According to IDC, cloud is now an established part of the spectrum of deployment options, IT decision-makers must consider the specific advantages of various cloud options, and all organizations need a cloud strategy.
The technical and financial advantages of solid state drives are driving a rapid transition from hard disk-drive (HDD) and hybrid-flash array (HFA) storage systems to all-flash arrays (AFAs). The white paper identifies some of the key considerations for evaluating all-flash storage infrastructure for three major uses cases: standalone applications, virtualized applications, and next-generation cloud services.
The traditional functions of a time and attendance system still matter, but newer solutions can deliver so much more. Join this informative webcast to learn some of specific advantages that cloud delivery offers for time and attendance, and for an update on the security best practices that vendors should employ to keep your system—and your data—safe. The presenters will also describe how a modern solution can improve decision-making, boost productivity, and provide a better view of your total workforce.
This IDC white paper discusses some of the strategic benefits and advantages associated with a migration to a cloud-based collaboration offering as well as the challenges that CIOs and decision makers face when making such a move. It describes key decision criteria and the thought process behind a move to the cloud for collaboration and provides an example of Cisco Hosted Collaboration Solution (HCS) as a market-leading solution.