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Published By: ASG Software Solutions     Published Date: Jul 29, 2008
Aligning IT and business perspectives requires the ability to create links between configuration information in the CMDB and the business service as experienced by the user. Service Dependency Mapping (SDM) products automate the process of creating and maintaining these links.
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asg, cmdb, bsm, metadata, metacmdb, lob, sdm, service dependency mapping
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Dec 09, 2008
Generally, CMDBs populated by discovery tools alone simply aren't usable. They fail because they contain massive amounts of irrelevant information. You avoid this pitfall by correctly populating your CMDB in four simple steps.
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asg, cmdb, bsm, itil, configuration management, metadata, metacmdb, lob
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Mar 05, 2008
Because business success is tightly fused with technology, IT costs are rising, and this trend is expected to continue. As a result, businesses are demanding that IT be more than a static resource. IT is expected to deliver business results with a measurable contribution to the organization's bottom line.
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asg, cmdb, bsm, itil, paradigm, btsm, sla, configuration management
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Aug 09, 2008
ITIL provides a framework of customizable best practice initiatives that help organizations consistently deliver high-quality IT services. Effective ITIL implementation adds value to the IT infrastructure and improves business and service delivery.
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asg, cmdb, bsm, itil, configuration management, metadata, metacmdb, lob
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Nov 09, 2009
Composite applications can provide multiple benefits, such as business agility, better utilization of business software assets through code reuse, development efficiencies, and cost optimization. Once companies are skilled at deploying them, many find that they roll out new applications and integrations faster, while maximizing the value of "tried and true" software components.
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asg, cmdb, bsm, itil, roi, configuration management, metadata, metacmdb
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: May 27, 2009
Application management requires visibility from multiple vantage points within the IT enterprise, combined with a centralized information store that pulls the technology pieces of the application puzzle into a coherent whole.
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asg, cmdb, bsm, itil, configuration management, metadata, metacmdb, lob
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jul 27, 2009
To meet the challenges of intense competition and increasing customer demands, companies must tightly align their IT service management with business issues and priorities. This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
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asg, cmdb, bsm, itil, bsm, metacmdb, configuration management, metadata
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Apr 07, 2009
Application Portfolio Optimization (APO) provides executives with tools and information to assess the quality and condition of application assets as well as a means for understanding the impact of proposed application changes.
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asg, cmdb, bsm, itil, bsm, portfolio optimization, apo, mining tools
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jun 09, 2009
Improved business productivity often requires more efficient IT and more efficient IT cannot be achieved without a better understanding of the way business services are run and delivered. Configuration Management Databases (CMDBs) have emerged as a central component for Information Technology Infrastructure Library (ITIL) and business service management (BSM).
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asg, cmdb, bsm, itil, bsm, metacmdb, configuration management, metadata
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jun 24, 2008
As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation, and service delivery. These include technologies, processes, and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.
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asg, cmdb, bsm, itil, bsm, metacmdb, configuration management, metadata
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jun 02, 2009
End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.
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asg, cmdb, bsm, itil, bsm, bsp, metacmdb, user experience
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jul 28, 2008
Targeted at IT executives responsible for both the financial and ultimate project oversight of an enterprise CMDB initiative, this white paper sets expectations for ROI calculations for CMDB initiatives, provides basic ROI best practices, and gives readers sufficient insight to move forward with their CMDB project.
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asg, cmdb, bsm, itil, bsm, bsp, metacmdb, roi
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Sep 28, 2009
Virtualization is now mainstream. Enterprises continue to heavily invest in virtualization projects and while short term hardware and cost saving benefits are being achieved, few enterprises achieve anywhere close to the full potential of virtualization as they struggle with new problems like assuring performance and availability, preventing VM sprawl, and maximizing resource utilization
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asg, cmdb, bsm, itil, bsm, bsp, metacmdb, virtualization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Apr 02, 2008
Business Service Management (BSM) is of growing importance in the IT world. By managing IT systems according to the business services they support - like order entry, online sales, shipping, or customer service - IT is able to deliver on real business goals like providing competitive advantage, improving customer satisfaction, driving revenue growth, and increasing shareholder value.
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asg, cmdb, bsm, itil, bsm, bsp, metacmdb, configuration management
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 18, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITILģ) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
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asg, cmdb, bsm, itil, bsm, metacmdb, asg ddm, cab
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Nov 05, 2009
Effective workload automation that provides complete management level visibility into real-time events impacting the delivery of IT services is needed by the data center more than ever before. The traditional job scheduling approach, with an uncoordinated set of tools that often requires reactive manual intervention to minimize service disruptions, is failing more than ever due to todays complex world of IT with its multiple platforms, applications and virtualized resources.
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asg, cmdb, bsm, itil, bsm, metacmdb, workload automation, wla
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 23, 2010
Virtualization continues to grow at 20 percent or more per year, but it is not expected to overtake existing physical architectures at least through 2010. This white paper examines the unique challenges of virtualization and offers tips for its successful management alongside IT's physical deployments.
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asg, cmdb, virtualization, bsm, itil, bsm, metacmdb, configuration management
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 24, 2010
A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 23, 2010
There are success stories of businesses that have implemented Business Service Management (BSM) with well-documented, bottom-line results. What do these organizations know that their discouraged counterparts don't?
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Mar 10, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
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asg, cmdb, bsm, itil, ema, configuration management, itsm, bsm
    
ASG Software Solutions
Published By: Dell EMC     Published Date: Nov 08, 2016
Your data center struggles with competing requirements from your lines of business and the finance, security and IT departments. While some executives want to lower cost and increase efficiency, others want business growth and responsiveness. But today, most data center teams are just trying to keep up with application service levels, complex workflows, and sprawling infrastructure and support costs.
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data, converged infrastructure, integration, vmware, private clouds, business application
    
Dell EMC
Published By: Broadsoft     Published Date: Apr 04, 2017
Itís easy to feel overwhelmed by information, messages and notifications from workplace apps that donít talk to one another. This disjointed technology disrupts our workflow, and we lose our momentum.
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Broadsoft
Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Todayís remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIAís annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology, crm & customer care, marketing research, sales
    
LogMeIn
Published By: Pega     Published Date: May 25, 2016
Adapting to changing market dynamics is not easy for any enterprise-class organization. To stay competitive, companies not only must adapt different go to market and customer service strategies but also embrace internal business process and workflow changes, which in many cases can be more difficult. Enter Intelligent Business Process Management Suites (iBPMS). According to Gartner, iBPMS compress the observation-to-action-to-outcome cycle, and help business transformation leaders, business process directors and solution architects establish a fluid capability to handle big change. Gartner evaluated 15 iBPMS vendors including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding evolving iBPMS market and the solutions offered by each iBPMS vendor.
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business optimization, business strategy, network management, business applications, best practices, business process management, solutions, enterprise management
    
Pega
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