Published By: ServiceNow
Published Date: Feb 24, 2017
Customer service is at an inflection point, in both the business-to-consumer and business-to-business sectors. Costs continue to skyrocket as the volume of inquiries increases, even as customer service budgets remain flat. Customer expectations seem to increase by the hour. Make a mistake or fail to resolve an issue quickly, and businesses may quickly see a decline in customer satisfaction and revenue.
Keeping up with the new pace of change requires building agility into your business to adapt to change faster, while carefully overseeing your investments. The integrated solution of CA Project & Portfolio Management (CA PPM) and CA Agile Central (formerly Rally) helps you effectively balance agility and governance by connecting the work of agile teams to your enterprise portfolio. Supporting an evolutionary approach to adopting agile, the solution lets you continue using traditional methods, while growing agile adoption to deliver on portfolio investments faster—with higher quality and predictable business results. A holistic view across all projects helps portfolio managers optimize budgets and resources for maximum return on investment.
Published By: Workday
Published Date: Mar 20, 2017
Cloud-based systems are the future for cities and counties looking to reduce budgets and use staff wisely. The cloud allows governments to end constant upgrades to legacy systems, improve security, and invest in operations—not capital expenses. Join the Governing Institute for an overview of the benefits of a migration to the cloud and gain valuable insights from the City of Rochester’s successful transition.
Published By: Mimecast
Published Date: Feb 13, 2017
Security and risk (S&R) pros have the challenging task of using finite resources (including budget, time, and people) to protect their businesses from every possible attack type. On top of this, S&R pros don’t just need to watch out for threats coming from outside their walls, but must keep an eye on internal threats as well.
S&R decision-makers face threats from three groups of insiders – compromised accounts (internal accounts that have been compromised by external attacks), careless misuse (internal policy violators and those who accidentally leak or expose data or systems), and malicious insiders (insiders who purposefully take or misuse data or exploit systems), and they must be prepared for each.
In February 2017, Mimecast commissioned Forrester Consulting to evaluate the state of enterprise security readiness for internal email threats.
The Business Case for Data Protection, conducted by Ponemon Institute and sponsored by Ounce Labs, is the first study to determine what senior executives think about the value proposition of corporate data protection efforts within their organizations. In times of shrinking budgets, it is important for those individuals charged with managing a data protection program to understand how key decision makers in organizations perceive the importance of safeguarding sensitive and confidential information.
Over the past ten years, IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past. As firms spend 76% of their IT budget on maintenance and support, they will naturally invest in BSM solutions that will reduce costs, enable ITIL, and provide an optimal ROI.
The creative process is accelerating to keep pace with visual trends. This increases the need for authentic photography, while leaving little time for custom shoots. Businesses need a tool that allows them to create unique and authentic experiences quickly and within budget.
Read Adobe’s new guide, From Cliché to Mission Critical, to find out how you can:
• Find attention-grabbing images in a visually cluttered marketplace.
• Remove distractions from the creative decision making process.
• Ensure your brand makes the right impact.
Curious about what’s worked in wellness for other companies? Need a couple of fresh ideas? Then check out what five different Fitbit Group Health customers have achieved, and learn how they've seen successes in:
* Creating a wellness program that works for their employees
* Incentivizing employees to keep them excited about wellness
* Creating a stand-out wellness program on a tight budget
With the current state of the economy, IT executives are being asked to stretch their budgets in order to keep their businesses profitable. In 2008, Median IT spending per user fell to $6,667 from the previous year's $7,397, according to Computer Economics. This represents a 6.2% reduction, consistent with the fact that IT managers were supporting an increasing number of users without corresponding increases in IT spending. IT spend continued to decline in 2009 and uncertainty and caution is still prevalent in 2010.
Most Companies Have an Issue with Talent Acquisition and Retention. This can be overcome by working with the right Staffing Company who will understand your need and work at a reasonable cost tailored to fit your budget.
Managing in this uncertain economy can be incredibly challenging. If your business is experiencing decreasing revenues, shrinking budgets and increasing uncertainty. you
cannot afford to focus on talent. Right? Actually, wrong.
Compensation managers know that, although budgets are tight, top performers still insist on being rewarded. This complimentary SuccessFactors white paper shows how you can create a strong compensation program. Download it today.
Budgeting for electricity, securing adequate supplies of it and finding ways to use less of it are all common topics of conversation among data center operators. Ensuring that the power their IT resources rely on is both dependable and clean, sadly, can sometimes be an afterthought.
Small and midsized businesses (SMBs) face many challenges as they adapt to today’s new style of doing business. Shifting government regulations, threats to network security, requirements for 24x7 application availability and the demands for new methods to work with customers, suppliers and employees require ongoing investments in IT. These issues impact SMBs even harder because of budget constraints and limited IT resources. SMB’s who learn how to efficiently utilize IT assets and increase IT productivity will be successful.
When you choose Frontier as your partner, your bank or financial services firm can take advantage of this experience and our extensive portfolio of network and equipment solutions. We will work closely with your team to assess your current situation, determine future communications requirements, and select products and services that fit into your timeframe and budget. What’s more, Frontier backs everything up with local customer support.
Overcoming the obstacles to deliver the modern learning demands of a smart campusFrom secure BYOD to robust WiFi and comprehensive video surveillance, the IT challenges schools face to ensure smart, safe campuses are not minor. This on-demand webinar details how schools like yours seamlessly integrated new technology on a budget.
Published By: Commvault
Published Date: Jul 06, 2016
The data growth explosion facing most organizations today is coinciding with the mounting demands of stagnant IT budgets and an increased need to retain data for both governance and resiliency needs. At its core, data must not only be retained but also efficiently accessed and analyzed to unlock its embedded value.
Imagine you manage a warehouse for a small shipping firm. You have a simple job: route packages. But your employer expands to 25 western cities and 50 locations. After further expansion you now need to track packages coming by truck, rail, and plane and route them based on contents and weight to 10,000 different locations worldwide. While keeping traffic in and out tightly secured, making sure each package reaches its destination on time, and without going over budget.
Overcoming the obstacles to deliver the modern learning demands of a smart campusFrom secure BYOD to robust WiFi and comprehensive video surveillance, the IT challenges schools face to ensure smart, safe campuses are not minor. This on-demand webinar details how schools like yours seamlessly integrated new technology on a budget >
Thinking about a web conferencing solution switch? Then this IT Buyer’s Guide to Web Conferencing is for you. The positive impact of a web conferencing solution is well-established. But a web conferencing tool can become just another pain point for IT teams. To reduce the resource and budget burdens your team, it is imperative to find the right solution from the start. Download PGi’s IT Buyer’s Guide to Web Conferencing to use as a reference tool for your research.
As organizations prepare for the 2015 budget cycle, security and risk (S&R) professionals should use this annual report to help benchmark their organization’s spending patterns against those of their peers — while keeping an eye on current trends affecting endpoint security — in order to strategize their endpoint security adoption decisions. Read this report for more information.
Published By: Dell EMC
Published Date: Nov 02, 2015
Converged solutions are being widely adopted by large enterprises where infrastructure sprawl has chewed up budgets and made scalability a challenge, and as a method to speed delivery of IT services. They are also proving to be beneficial to IT-strapped small and mid-sized organizations, which often lack the skills and resources to keep up with increased business demands for IT services.
When considering an upgrade of client PCs, it’s important to consider more than just the initial cost of new systems. User needs are ever-evolving and you want to make client hardware choices today that will meet the mobility, productivity, and security needs of today’s on-the-go work environments. Read this paper to learn about the factors that contribute to total cost of ownership so you can build a business case for upgrading that moves beyond budget constraints to focus on value.