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Published By: Dell EMC     Published Date: Oct 08, 2015
To compete in this new multi-channel environment, we’ve seen in this guide how retailers have to adopt new and innovative strategies to attract and retain customers. Big data technologies, specifically Hadoop, enable retailers to connect with customers through multiple channels at an entirely new level by harnessing the vast volumes of new data available today. Hadoop helps retailers store, transform, integrate and analyze a wide variety of online and offline customer data—POS transactions, e-commerce transactions, clickstream data, email, social media, sensor data and call center records—all in one central repository.
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Dell EMC
Published By: Adobe     Published Date: Aug 22, 2013
Online video plays a critical role in today's digital marketing strategies for engaging with consumers. With a majority of U.S. web users regularly watching video, the potential for online video is clear: It can effectively drive clicks and conversions, turning casual consumers into loyal customers. Conversion is one of the most powerful and easily measurable benefits of video. A well-placed video supporting complex products and services can create up to a 90% conversion uplift.
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online video, online video marketing, digital marketing strategies, video marketing
    
Adobe
Published By: ClickSoftware     Published Date: Nov 17, 2014
From best practices to inside tips, explore how to become a shift scheduling expert.
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shift scheduling, a guide to shift scheduling, best practices of shift scheduling, how to plan and manage shift work, software development, it management, business technology
    
ClickSoftware
Published By: ClickSoftware     Published Date: Nov 17, 2014
From calculator watches to smart glasses, this paper will guide you through the evolution of wearable technology and its impact on the service industry. This whitepaper will help you to understand how your business can benefit by getting ahead of the trend through implementing wearable technology within your organisation.
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shift scheduling, wearable technology, the evolution of wearable technology, byow, it management, business technology
    
ClickSoftware
Published By: Adobe     Published Date: Oct 05, 2016
They’ve broken free from the customer relationship management (CRM) and clickstream-tracking systems you’ve used to keep tabs on them.
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crm, customer experience, client experience
    
Adobe
Published By: Adobe     Published Date: Oct 05, 2016
They’ve broken free from the customer relationship management (CRM) and clickstream-tracking systems you’ve used to keep tabs on them.
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crm, customer experience, client experience
    
Adobe
Published By: Akamai     Published Date: Jul 06, 2010
Founded in the Queensland outback in 1920, Qantas Airways is the world's longest continuously operating airline. Today it is widely regarded as the world's leading long-distance airline and one of the strongest brands in Australia, responsible for an estimated $1.7 billion in revenue for the fiscal year 2009/2010. The airline is committed to continually improving the experience on its website, qantas.com, whether enabling travelers to book all parts of a holiday or to self-manage their travel experiences. Since the site was first launched in 1996, it has evolved into the airline's primary customer contact channel.
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qantas, case study, site performance, clicks, travel, e-commerce, ecommerce, uptime
    
Akamai
Published By: ClickSoftware     Published Date: Sep 24, 2012
This paper explores the business benefits that contractors can gain by adopting field workforce scheduling & optimization technologies.
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field service management software, field service software, workforce management, field service management, service management software, field management software, field service scheduling software, mobile workforce management
    
ClickSoftware
Published By: ClickSoftware     Published Date: Jun 30, 2014
Driving Change of Property and Casualty – Transform Your Customer Experience INSURERS ARE UNDERSTANDABLY EAGER to differentiate customer experience by automating mobile workforce management—especially when they can also cut operational costs, reduce carbon footprint, and streamline catastrophe response in the process. But this profound transformation in the daily lives of field claims and other mobile workers must be managed carefully to maximize benefits while minimizing disruption for all stakeholders.
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clicksoftware, mobile, mobile workforce, property & casualty, workforce management, small business, finance
    
ClickSoftware
Published By: ClickSoftware     Published Date: Jun 30, 2014
Automating mobile workforce management can allow insurers to increase efficiency and improve service levels. When business is tough, that’s a great advantage
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clicksoftware, mobile, mobile workforce, automation, casualty, small business, finance
    
ClickSoftware
Published By: ClickSoftware     Published Date: Feb 07, 2013
This document will highlight how these individual components are impacting service organizations and track the progress of convergence of these three components on the IT infrastructures of service organizations.
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service, organizations, it infrastructure, service, mobility, field service, communication, collaboration
    
ClickSoftware
Published By: iGoDigital     Published Date: Feb 26, 2013
Learn how Guided Search delivers personalized search results directly from the search box, guiding your customers to the most relevant product pages with less clicks.
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ecommerce personalization, ecommerce personalization software, ecommerce personalization solutions, ecommerce recommendations engine, online shopping personalization, personalized ecommerce, personalized product recommendations, personalized online shopping
    
iGoDigital
Published By: ClickSoftware     Published Date: Mar 20, 2014
Learn how leveraging the cloud to optimize field workforce management improves the experiences of your customers while also lowering operational costs.
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cloud, communication, customer services, process visibility, mobile workforce management, business technology, telecom
    
ClickSoftware
Published By: ClickSoftware     Published Date: Mar 20, 2014
A white paper on how the customer experience can be improved through the elimination of front office and field workforce communication barriers.
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cloud, communication, customer services, process visibility, mobile workforce management, business technology, telecom
    
ClickSoftware
Published By: Red Hat, Inc.     Published Date: Jul 10, 2012
Cloud computing has a lot of appeal, from auto-scaling to lower costs, and it's all just a few clicks away. Thus, the big question is not "why cloud?" but rather "how cloud?"
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cloud, cloud computing, autoscaling, lower costs, applications technology, applications platform, it productivity, application lifecycle
    
Red Hat, Inc.
Published By: ClickSoftware     Published Date: Sep 12, 2014
This report will take an in depth look at the 90 capital equipment manufacturers to better understand the key trends and challenges facing this industry vertical.
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delivering exceptional service, mission critical service, capital equipment manufacturers, customer service, resolution of service requests, software development, enterprise applications, platforms
    
ClickSoftware
Published By: ClickSoftware     Published Date: Sep 12, 2014
This eBook will let you in on the secrets of the industry best practices for mobile appointment booking.
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mobile appointment bookings, booking solutions, business technology
    
ClickSoftware
Published By: ClickSoftware     Published Date: Sep 12, 2014
This e-book will explore the challenges in this large-scale roll-out and provide some insight on how to overcome them.
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guide to a smart meter roll-out, smart meter usage, implementing smart meter usage, benefits of the smart meter, clicksoftware, software development, wireless, electronics
    
ClickSoftware
Published By: ClickSoftware     Published Date: Sep 12, 2014
An e-Book providing 12 on-the-clock reasons why we think field service management is the perfect place for a mobile timesheet app.
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mobile timesheets, mobile workforce management, clicksoftware, business software, sales software, business technology
    
ClickSoftware
Published By: ClickSoftware     Published Date: Aug 13, 2014
This report looks into how context aware services are changing the way consumers interact with businesses.
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context aware services, mobile experience, smartphone trends, tracking mobile activity
    
ClickSoftware
Published By: ClickSoftware     Published Date: Aug 13, 2014
This business paper discusses the benefits of deploying an industry-specific, mobile workforce management solution along with a comparison to generic solutions
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mobile resource management, choosing the best path, mobile workforce management
    
ClickSoftware
Published By: ClickSoftware     Published Date: Aug 13, 2014
This paper highlights the how field service performance and timely issue resolution impacts customer experience and details how Best-in-Class organizations are creating an environment centered on delivering exceptional customer service.
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optimize field service, the imapct of customer service, cloud, cloud computing
    
ClickSoftware
Published By: ClickSoftware     Published Date: Aug 13, 2014
This paper focuses on how mobile apps from ClickSoftware can help engage and connect your field techs.
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engaging field techs, mobile workforce management, mobile app engagement, timesaving tools, cloud computing
    
ClickSoftware
Published By: ClickSoftware     Published Date: Aug 13, 2014
This paper evaluates how the shrinking lunch break impacts the business.
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managing a mobile workforce, lunch breaks, length of lunch breaks, effects of missing lunch, mobile workforce management, research
    
ClickSoftware
Published By: ClickSoftware     Published Date: Aug 13, 2014
This paper will help you avoid the pitfalls in choosing your cloud installation.
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cloud installation, clicksoftware, choosing the right cloud, guide to choosing the cloud, cloud types, storage, business technology, cloud computing
    
ClickSoftware
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