csr

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Published By: Ounce Labs, an IBM Company     Published Date: Jan 26, 2010
A range of application security tools was developed to support the efforts to secure the enterprise from the threat posed by insecure applications. But in the ever-changing landscape of application security, how does an organization choose the right set of tools to mitigate the risks their applications pose to their environment? Equally important, how, when, and by whom are these tools used most effectively?
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owasp, ounce wagner, csrf, xss, cross-site scripting, sql, security management strategy, source code analysis
    
Ounce Labs, an IBM Company
Published By: Infor     Published Date: Jan 03, 2011
For CDS Global, Infor CRM Epiphany Interactive Advisor is being used to create real-time customer profiles based on historical, personal, and contextual data. Using a combination of real-time analytics and business rules, the data is analyzed to identify the highest-impact offers in real time so that the CSR can make an attractive offer during the call.
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infor, cds global, interaction advisor, real-time customer profile, analytics and business rules, crm solution, customer relationship management
    
Infor
Published By: Infor     Published Date: Jan 06, 2011
For CDS Global, Infor CRM Epiphany Interactive Advisor is being used to create real-time customer profiles based on historical, personal, and contextual data. Using a combination of real-time analytics and business rules, the data is analyzed to identify the highest-impact offers in real time so that the CSR can make an attractive offer during the call.
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infor, cds global, interaction advisor, real-time customer profile, analytics and business rules, crm solution, customer relationship management
    
Infor
Published By: Esker     Published Date: Jun 29, 2016
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
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customer service, best practices, efficiency, profit, business management
    
Esker
Published By: Epicor     Published Date: Apr 01, 2009
This white paper presents how to use technology systems to help your business promote corporate social responsibility.
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corporate social responsibility, enterprise applications, enterprise resource planning, epicor, corporate responsibility, green it, csr, globalization
    
Epicor
Published By: Aspect Software     Published Date: Feb 11, 2014
Learn the four reasons why proactive customer care translates to better customer retention and better branding for your organization.
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aspect software, customer care, customer service, customer loyalty, customer service representatives, csr, it management
    
Aspect Software
Published By: Pluris     Published Date: May 05, 2015
Download this case study today and discover how to create a more predictable sales process. Learn how to improve the quality and consistency of Customer Service Reps (CSRs) performance, increasing cross-sell and up-sell performance to existing customers via inbound service calls.
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pluris, case study, media, order conversion, optimization, csr, analytics, emerging marketing
    
Pluris
Published By: IBM     Published Date: Oct 23, 2009
In the IBM white paper, "Attaining sustainable growth through corporate social responsibility," you'll see how corporations can differentiate their brands and reputations by helping to maintain society's wellbeing. Plus, you'll learn how corporate social responsibility can generate significant returns.
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social responsibility, ibm, csr, suppliers, customers, integrate, information strategy, transparency
    
IBM
Published By: QuinStreet     Published Date: Feb 05, 2009
As the world continues to analyze energy availability and the long-term effects of climate change, businesses too are turning their attention to an area of opportunity—reduction of carbon emissions, energy conservation and supply chain sustainability. Many businesses are finding that these initiatives go beyond simple good-citizenship to real business opportunities and bottom line savings that can contribute financial value to the organization while meeting demanding customer requirements. Join Today!
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quinstreet, csr, corporate social responsibility, globalization, product lifecycle management, plm, performance management, performance measurement
    
QuinStreet
Published By: MS&L     Published Date: Apr 28, 2010
Is your brand heading to extinction or distinction? Learn how changing consumer values and economic business drivers impact your brand's DNA in 2010. Get valuable insights on how to build powerful brands that will thrive and survive in the new consumer economy based on data from the Global Values Study and the PRWeek Social Media Survey.
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ms & l, csr, branding, brand management, activism, navigation, elasticity, brand
    
MS&L
Published By: Pluris     Published Date: May 05, 2015
Download this case study today and discover how to create a more predictable sales process. Learn how to improve the quality and consistency of Customer Service Reps (CSRs) performance, increasing cross-sell and up-sell performance to existing customers via inbound service calls.
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social media
    
Pluris
Published By: Esker     Published Date: Dec 08, 2014
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
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customer service, csr, outbound calls, self-service, strategies, automation, electronic workflow, visibility
    
Esker
Published By: Esker     Published Date: Dec 08, 2014
Tired of high costs, low visibility and other headaches associated with processing fax and email orders? Let us be your guide to better order management! Read the Guidebook to learn specific ways your company can save time and money with electronic order processing while keeping customers happy.
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business transaction, csr, processing, sales orders, faxes, fax machine, data, sap
    
Esker
Published By: Esker     Published Date: Dec 08, 2014
Discover the inspiring stories of five companies who successfully automated their manual order processing methods with Esker — and have the results to prove it. Esker has been referred to as a game-changer. Read the customer stories for yourself and envision your launch into optimized business processes. Download now!
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business transaction, csr, processing, sales orders, faxes, fax machine, data, sap
    
Esker
Published By: Adecco     Published Date: Sep 22, 2014
It’s not hard to hold onto your best talent and your hard-earned money, and our white paper can show you how. We discuss several proven strategies you can use to increase retention rates in your contact center and save money while doing so. We also explore skill assessments, recognition, cross training and other cost-efficient methods that can keep your CSRs educated, engaged and enthusiastic. By implementing the strategies discussed in our white paper, you’ll find yourself saving $2,000-$3,000 per month by keeping the talented staff you have, which certainly adds up! With retention making such a big difference in the success of your call center or contact center and on your bottom line, it’s worth it to learn more. Start here - download our free white paper today.
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retention methods, contact centers, customer satisfaction, best practices
    
Adecco
Published By: IBM     Published Date: Mar 17, 2009
CPDA’s Product Lifecycle Management (PLM) research programs target the critical decisions in Product Lifecycle Management challenging Design, Engineering, Manufacturing, and Information Technology managers and executives. CPDA’s PLM collaborative research programs provide indepth analysis of strategies, products, issues, processes, technologies, trends, case studies, and surveys for assessing technology, business goals and objectives, and implementation road maps.
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ibm, telelogic, addressing future automotive needs, model-driven systems, product value management, plm, computer-aided design, cad
    
IBM
Published By: Online Insight     Published Date: Dec 12, 2006
This white paper describes Online Insight's vision for the next generation in sales and marketing, driven not by guesstimates about a customer based on ancient demographics and historical purchases, but by up-to-the second needs and preferences measured real-time in a first-hand "collaborative customer conversation."
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marketing, crm, customer relationship management, customer support, customer service, customer interaction, customer experience, csr
    
Online Insight
Published By: CSRSI - The Payment Advisors     Published Date: Aug 05, 2010
Most merchants don't know how to read their merchant statements. With a little knowledge, merchants can learn how to reduce their processing costs by reducing costly errors by staff, and correct errors by processors.
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merchant processing, merchant statement, chargebacks, downgrades, fraud, pci compliance, csrsi, financial advisors
    
CSRSI - The Payment Advisors
Published By: Integrated Research     Published Date: Apr 13, 2011
"How to be a Sustainable IT Hero: Building a Business Case for PC Power Management" explains the benefits of implementing a PC Power Management solution, and shows how to avoid the common pitfalls along the way.
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energy management software, power management, pc power management, power management software, computer power management, green technology, how to save electricity, save power
    
Integrated Research
Published By: Esker     Published Date: Jul 15, 2013
Whether the number is a minority or a majority of total sales order volume, fax often represents the bulk of a company’s order management expenses. Fax orders typically require a separate processing environment made up of fax machines or, preferably, fax server software to capture orders and distribute them among CSRs who enter the information into ERP applications.
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order processing, sales order processing, sales orders, order management order automation, edi, customer service, fax orders, email orders
    
Esker
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