In this executive Q&A, Cloud Luminary and DonorsChoose.org CTO Oliver Hurst-Hiller discusses the importance of being able to seamlessly and quickly switch to a cloud service, the benefits of having all aspects of your company moved to the cloud, and more.
This paper reveals a direct link between cloud computing and business agility-how business outcomes are associated with agility, the role of IT for agile companies and the importance of cloud computing to business leaders.
With the viability and importance of cloud computing now widely accepted by IT and business leaders alike, the focus of planning, discussion and implementation has shifted to the best approaches for using cloud computing to achieve the all important business goals of agility, flexibility and efficiency. From an architectural standpoint, most organizations have embraced some combination of public and private clouds — sometimes in isolation, other times in concert. But increasingly, large and small organizations alike are taking steps toward the next wave of cloud architecture: hybrid clouds.
"Is your premium video content really secure?
Don’t let security blind spots compromise your content – or business.
Download the latest installment in IBM Cloud Video’s OTT Success Series and discover insights around:
-Business logic security and why it matters more than ever
-The importance of matching the proper level of security with your intended content use case
-New security considerations – and solutions – associated with migration to the cloud"
Published By: PC Mall
Published Date: Oct 12, 2011
As you deploy cloud infrastructure and operating models in your organization, the role that networking plays and the impact of these models on your networks may not always be clear. This document discusses the importance of the network to cloud computing, why the network must change, and what Cisco is doing to lead these changes.
Published By: 8x8 Inc.
Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center.
Download this complimentary report to learn:
Major business drivers that are leading contact centers to cloud
Surprising top method for measuring and improving agent performance
Concerns and obstacles around moving to the cloud
Increased prevalence of remote working and key challenges reported
The most popular non-voice channels contact center managers would like to incorporate
Organizations today are reevaluating their security strategies as they move their data and applications to the cloud. This whitepaper by Bloor Research discusses the challenges of security in the cloud and how the use of cloud-based services will enable organizations of all sizes, from the very smallest to multinational enterprises, to put trust back into the security equation.
This whitepaper discusses the challenges of security in the cloud and how the use of cloud-based services will enable organizations of all sizes, from the very smalles to multinational enterpries, to put trust back into the security equation.
This white paper takes a close look at the importance of moving to an agile, high-performance, next-generation data center network with three key areas that need to be addressed in order to do so: The Data Center Interconnect, Cloud Connectivity, and Building Cloud-Aware Networks.
This paper discusses the importance of workloads when planning for your migration to the cloud. It also describes how a structured approach to cloud workload analysis can help you identify cloud initiatives that offer faster time to value, reduced migration risk and higher potential return.
Contact Centers are the backbone of any modern company dedicated to delivering stellar customer service. The important technology making up this strategic asset has change drastically over the years, transforming from bulky, onsite machines to cutting edge cloud software.
With our new infographic, we chart this startling progression from start to finish, giving you in-depth background knowledge on the Contact Center market and the best options for your company today.
Discover the importance of issues like:
• Drawbacks of outsourced Contact Centers
• Characteristics of a Hybrid Contact Center
• How Cloud Contact Centers are transforming the industry
Familiarize yourself with Contact Centers, an important resource for cutting-edge companies.