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Published By: Alcatel Lucent Enterprise     Published Date: Aug 31, 2017
Everyone expects wireless mobility that provides a high quality experience – but delivering that from arrival to departure in your transportation system is highly complex. Customers want the mobile services that make their life easier such as personalized promotions and navigation guides. Operators want to be able to handle more people, making the customer journey as secure and comfortable as possible, while reducing cost and risk. And all of this depends on the network.
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wayfinding, retail promotion, customer identification, analytics, data, automation, business streams
    
Alcatel Lucent Enterprise
Published By: Alcatel Lucent Enterprise     Published Date: Aug 31, 2017
Few travelers today will arrive at a hospitality venue without a mobile device. In fact, some 86% of us will carry two or more. Our expectations are changing. Wi-Fi is now the essential amenity we look for at a hotel. It’s a deal-breaker: no Wi-Fi, no return stay. In fact, both leisure and business travelers say that it’s more important to have Wi-Fi at a hotel, along with air-conditioning, than breakfast.
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revenue, internet of things, digital world, hospitality, connectivity, traffic increase, wi-fi
    
Alcatel Lucent Enterprise
Published By: Adobe     Published Date: Mar 21, 2017
For some travelers, purchasing a plane ticket or checking into a hotel can mean only one thing : the beginning of a long , laborious, and frustrating trip where they’re met by overeager staff, noisy hotel neighbors, and sick plane passengers.
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Adobe
Published By: New Relic     Published Date: Oct 16, 2015
To better understand customer usage, performance issues, and optimization opportunities for global flight data services and solutions.
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New Relic
Published By: Akamai     Published Date: Jun 14, 2010
Looking back to the first iterations of travel Web sites, we can appreciate just how far technology has come. As advancements like high-speed connections began to replace the now archaic dial-up experience, consumers adjusted their expectations and demands of the companies they patronized. To gain a deeper understanding of the status of travelers' current online expectations, Akamai commissioned PhoCusWright to conduct a study examining key elements of the online consumer experience.
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akamai, travel, site performance, phocuswright, customer experience, usability, travel ecommerce, web load, abandonment
    
Akamai
Published By: Akamai     Published Date: Jul 06, 2010
Founded in the Queensland outback in 1920, Qantas Airways is the world's longest continuously operating airline. Today it is widely regarded as the world's leading long-distance airline and one of the strongest brands in Australia, responsible for an estimated $1.7 billion in revenue for the fiscal year 2009/2010. The airline is committed to continually improving the experience on its website, qantas.com, whether enabling travelers to book all parts of a holiday or to self-manage their travel experiences. Since the site was first launched in 1996, it has evolved into the airline's primary customer contact channel.
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qantas, case study, site performance, clicks, travel, e-commerce, ecommerce, uptime, reach
    
Akamai
Published By: Oracle     Published Date: Feb 28, 2017
This whitepaper reveals how Oracle Hospitality commissioned Phocuswright, a leading travel industry research firm, to survey more than 2,700 U.S. and European travelers to better understand the impact of technology on the hotel-guest experience and gain insight into making it a differentiator for winning new business.
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Oracle
Published By: Sojern     Published Date: Oct 26, 2017
The Sojern Traveler Platform offers hotels of all sizes access to over 350 million traveler profiles that allow you to precisely target prospects at all stages of the marketing funnel. You can also manage campaigns across multiple channels and devices, maintain brand awareness, increase purchase consideration, and turn site visitors into hotel room bookers.
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hotel digital marketing, hotel advertising, boutique hotels, independent hotels, hotel website, travel marketing, search engine marketing hotels, revpar, direct bookings
    
Sojern
Published By: Phunware     Published Date: May 30, 2014
The Ultimate Mobile Customer Experience is Now Within Reach for Travelers and Hospitality Organizations.
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location base advertising, enterprise applications
    
Phunware
Published By: Concur     Published Date: Jan 14, 2013
Where was the most popular place worldwide for business travelers to dine out, drive in or hang their hat in 2011? This report reveals where travelers are spending money, where they aren’t, and what the state of the industry is at home and abroad.
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business expense, cloud expense management, cloud expense reporting, expense best practices, expense management, expense management best practices, expense management report, expense management research, expense management study, expense report software, expense reporting, expense research, expense software, t&e best practices, t&e report, travel expense management, travel expense software, travel expense cloud, mobile expense management, mobile expense
    
Concur
Published By: Concur     Published Date: Apr 17, 2013
We’ve come a long way from DOS prompts and paper tickets. A new generation of business travelers is out on the road and embracing a new chapter in history. The Social Era has both transformed the way we do business, and the way we do business travel.
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business travel, corporate travel, mobile travel, travel management, social enterprise, cloud travel
    
Concur
Published By: CradlePoint     Published Date: Sep 04, 2014
In a world where traditional tethers to the central office have all but vanished, enterprises that operate vehicle fleets require constant and dependable mobile Internet connectivity to keep up. Businesses, organizations, and public agencies with vehicle fleets find productivity gains and improved fleet management by deploying dependable mobile connectivity in vehicles. Additionally, travelers and mass transit commuters now expect constant connectivity, and not just through their mobile phones.
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constant connectivity, dependable mobile connectivity, cradlepoint, mobile phones, wireless
    
CradlePoint
Published By: Zebra Technologies     Published Date: Jun 07, 2017
Zebra Technologies analyzed the state of the hospitality industry and conducted two research studies. The first study focused on the hotel/resort industry and measured senior executives, IT leaders, guest services and marketing respondents’ views on guest needs, their strategic technology and service plans, and vision for the future. The second consumer study measured travelers’ preferences, technology requirements and opinions on the factors influencing their overall satisfaction at hotels and resorts. The results of these studies are shared in this 2016 Hospitality Vision Study.
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zebra technologies, hospitality, technology convenience, location technologies
    
Zebra Technologies
Published By: Egencia     Published Date: Apr 03, 2012
In an effort to learn the challenges and concerns of travel managers across a broad spectrum, we interviewed Travel Managers from across North America. The findings have been complied into this study: Voice of the Customer.
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customer, egencia, business travel, egencia, expedia, expedia corporate travel, corporate travel, travel services, travel management, travel agency, booking, airfare, saving, trip, trip planning, business trip, traveling, travelers, travel savings
    
Egencia
Published By: Egencia     Published Date: Apr 03, 2012
Egencia polled Travel Managers and business travelers to learn how this changing focus from process to productivity is affecting their travel program. We've compiled the results in the Special Report, "The Future of Work".
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travel, business travel, expedia, personal finance, investing, small business, finance
    
Egencia
Published By: Egencia     Published Date: Apr 27, 2012
Egencia launched a revolution in corporate travel nearly a decade ago by empowering customers with powerful technology. Find out more now!
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customer, egencia, business travel, egencia, expedia, expedia corporate travel, corporate travel, travel services, travel management, travel agency, booking, airfare, saving, trip, trip planning, business trip, traveling, travelers, travel savings, personal finance
    
Egencia
Published By: Egencia     Published Date: Jul 25, 2014
Just six months after signing on with Egencia for their corporate travel management, NASDAQ OMX Group, Inc. (“NASDAQ OMX”), has realized savings of $500,000 (a 32% reduction), increased online adoption from 30% to 61% and reduced the number of hours needed to manage the travel program by 50 hours per week. In addition, 90% of surveyed travelers indicated they would recommend Egencia to a colleague.
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egencia, nasdaq omx, business travel, corporate travel management, travel spend, travel programs, knowledge management
    
Egencia
Published By: Egencia     Published Date: Aug 04, 2014
Today's tech-savvy travelers expect their companies to offer up the same kinds of tech tools they use for their own personal travel. At the same time, corporations face an ever-growing need for reliable data and information about traveler habits, spend, location and more. The right tools build program credibility-both with travelers and the C-suite.
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egencia, modern travel management, business travel, managing expenses, travel dollars, travel policy, technology, it management, enterprise applications
    
Egencia
Published By: Comcast Business     Published Date: Mar 24, 2015
Hotels and the travelers who frequent them bear little resemblance to their counterparts from just a few years ago. The explosion of new technologies has allowed hotels to change the way they operate and has made the average traveler more techsavvy and connected than ever. Mobile devices are driving this innovation. Not only have mobile devices changed how people interact with each other, they also have changed how people expect businesses to engage with them. According to SmartBrief, 40 percent of hotel guests carry three or more mobile devices. And with global mobile data traffic growing 30 percent every year according to Cisco, there will be an estimated 4.9 billion mobile users by 2018. When these mobile users travel, will they choose your hotel? Only if you have the mobile amenities they demand. In this white paper, we will review three mobile trends that every hotelier should address, and we’ll offer recommendations on how to best address them.
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travel, hotel technology, mobile devices, mobile trends, hospitality, networking, it management, wireless
    
Comcast Business
Published By: Microsoft Exchange     Published Date: Oct 02, 2008
Expedia is the world's leading online travel company, providing business and leisure travelers with tools and information to easily research, plan, book, and experience travel. As the company’s early rapid growth stabilized, its IT department sought ways to help employees become more productive and collaborate more effectively across long distances. To meet this goal, the department deployed Microsoft® Exchange Server 2007.
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expedia, microsoft, microsoft exchange, exchange server, messaging, collaboration, it management
    
Microsoft Exchange
Published By: Lyft     Published Date: May 06, 2016
Business travelers in the U.S. will take close to 500 million trips in 2016. That means, every day, nearly 40,000 people are booking ground transportation¹. Meanwhile, a stream of devices and applications are emerging to help travelers get to their destinations in more efficient, safe, and affordable ways. This constantly-changing landscape can leave your team lost, fighting other business travelers for space and trying to keep up with the best apps. And lost is the last place your team should be, especially when they’re traveling for work.
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best practices, business optimization, business management, mobile, transportation
    
Lyft
Published By: Art Technology Group, Inc     Published Date: Feb 02, 2009
Written by: Forrester Research and Sponsored by:  Art Technology Group, Inc. In 2008, contextual, task-related help means more than a toll-free number on a booking page or a FAQ section on your Web site. It means being more relevant and personal and helping travelers in the channel they prefer immediately so they aren't driven to other channels - or worse, a competitor's site.
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art technology group, travel ebusiness, interactive support, call center help, customer support, online chat, gen x, gen y, interactive chat agent, @aquila’s miq interactive, atg, nextit
    
Art Technology Group, Inc
Published By: Egencia     Published Date: Feb 01, 2013
Today’s workforce is increasingly composed of younger workers who have grown up with technology and are comfortable with it.
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egencia, travel, egencia survey, corporate travel programs, communicate with travelers, workforce, efficiency
    
Egencia
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