unified customer

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Published By: VMware AirWatch     Published Date: Jul 19, 2017
In June 2016, VMware interviewed 575 VMware inner circle customers and partners with the goal of collecting Windows 10 insights and IT perspectives from global enterprise, commercial, and SMBs. This flipbook reveals the five key trends that were discovered for Windows 10 adoption and migration. Unified endpoint management (UEM) with Windows 10 and VMware takes these trends into account and gives customers the ability to unify desktop and mobile management under one model.
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VMware AirWatch
Published By: Radius     Published Date: Jul 24, 2017
We’ve seen Omnichannel Marketing in action across a wide range of companies and we’re convinced that marketing teams need to move to a customer-centric model. In this eBook, we’ll help you do exactly that.
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radius, omnichannel, customer data, unified customer, b2b marketing, social media marketing
    
Radius
Published By: Dassault Systemes     Published Date: Jul 25, 2017
Jim Brown, President of Tech-Clarity, explores how fast growing, midsized, High-Tech manufacturing companies can accelerate their time-to-market by streamlining their engineering and business processes on a unified platform. Watch the 20-min webinar and learn: • How a unified platform accelerates collaboration between all stakeholders of product development • How the principle of ‘invisible governance’ helps engineering teams save time on unnecessary reporting and administration • How online collaboration helps build customer intimacy and validate product ideas early and effectively • How modern, secure social collaboration platforms can smoothly transition to structured product development
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project management, company optimization, execution, product development, research report, web based, business impacts
    
Dassault Systemes
Published By: Adobe     Published Date: Jun 22, 2017
The ideal customer experience is everything today, and it starts with a modern digital foundation. You can’t give customers the timely and relevant experiences they expect with outdated solutions that are cobbled together. Read The Blueprint Redefined to see how a modern digital foundation can get you there. You’ll learn: •How a unified platform lets you easily manage and refine customer experiences •Three steps to deliver great digital experiences on all devices •The roles of personalization, analytics, and asset management
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campaign management, customer experiences, digital experience, analytics, asset management, personalization
    
Adobe
Published By: Adobe     Published Date: Aug 02, 2017
With Adobe Analytics and Adobe Audience Manager—both part of Adobe Marketing Cloud—media companies can overcome today’s audience intelligence challenges. Adobe Analytics is an industry-leading solution for applying real time analytics and detailed segmentation across all of your marketing channels. A unified platform and customer ID unlock powerful customer intelligence and help you discover and retain high-value audiences. Make forward-looking decisions with its predictive intelligence capabilities, and find out which of your marketing efforts are paying off with its attribution functionality.
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goals and kpis, data warehouse, resource management, insight loop, content and campaigns, audience optimisation
    
Adobe
Published By: Cisco     Published Date: Feb 23, 2016
Cisco® Unified Access establishes a framework that securely, reliably, and seamlessly connects anyone, anywhere, anytime, using any device to any resource. This framework empowers all employees with advanced services, taking advantage of an intelligent, enterprise-wide network to increase revenue, productivity, and customer satisfaction while reducing operational inefficiencies across the business. Cisco Unified Access includes services-rich network edge systems and combines a core network infrastructure embedded with integration of productivity-enhancing advanced technologies, including IP communications, mobility, security, video, and collaboration services.
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framework, network infrastructure, communications, optimization
    
Cisco
Published By: Cisco     Published Date: Dec 23, 2014
Download the Cisco Mobility Solution Overview to get information on providing highly secure mobile access anytime, anywhere, building a unified platform for mobile applications, and improving relationships with customers and employees through new mobile experiences.
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mobility, business solutions, cisco, mobile applications, secure mobile
    
Cisco
Published By: Polycom     Published Date: Aug 16, 2017
"For decade, the predominant model for deploying voice technology was on premises. However, over the past five years, the opinion of cloud-based voice services, such as Office 365, has changed dramatically. Just five years ago, the majority of businesses either felt that cloud unified communication was not viable or were taking a wait and see approach. Today the majority of respondents are planning a minor or major cloud UC purchase. For Microsoft customers, Skype for Business in Office 365 provides an excellent alternative to a traditional premises-based deployment. Download the paper for Five Do’s and Don’ts When Moving from a Premises-Based PBX to Office 365. "
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polycom, office 365, cloud, voice, voip
    
Polycom
Published By: Dell EMC     Published Date: Oct 08, 2015
Download this white paper to learn how the company deployed a Dell and Hadoop cluster based on Dell and Intel® technologies to support a new big data insight solution that gives clients a unified view of customer data.
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Dell EMC
Published By: HPE     Published Date: Mar 23, 2015
HP delivers the complete, end-to-end unified communication and collaboration solutions and services you need to improve decision making, increase customer satisfaction, and drive business results. HP Flex-Bundles for UCC with Microsoft Lync 2013 get you up and running quickly, and help you improve your network to grow your business. Download this white paper to learn more about how Microsoft Lync and HP can build a productive workforce.
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HPE
Published By: Avaya     Published Date: Feb 06, 2015
This paper provides information about solving the engagement challenge. When workers have flexibility in terms of tools, apps and devices, they can stay nimble, innovative and creative. In turn, they keep your company nimble, innovative and creative. To make it work you need to give workers the Unified Communications tools, apps and devices that allows them to better serve both internal and external customers. But that’s not as simple as it sounds. Organizations face enormous challenges in deciding whether and how to support consumer devices.
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solving the engagement challenge, byod, byoa
    
Avaya
Published By: Adobe     Published Date: Apr 22, 2016
The following pages illustrate why this alignment is essential in the emerging world of the hyperconnected customer.
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customer experience, customer interaction, reinventing the customer experience, marketing experiences, customer, crm & customer care
    
Adobe
Published By: Avaya     Published Date: Jan 23, 2015
This paper provides information about solving the engagement challenge. When workers have flexibility in terms of tools, apps and devices, they can stay nimble, innovative and creative. In turn, they keep your company nimble, innovative and creative. To make it work you need to give workers the Unified Communications tools, apps and devices that allows them to better serve both internal and external customers. But that’s not as simple as it sounds. Organizations face enormous challenges in deciding whether and how to support consumer devices.
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solving the engagement challenge, byod, byoa
    
Avaya
Published By: Cisco     Published Date: Oct 06, 2015
Learn how Cisco combines the power of Cisco Collaboration Cloud with the versatile toolbox of Cisco Unified Contact Center Express (Unified CCX) to provide multiple channels for customer engagement.
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cisco, cisco collaboration cloud, customer care, unified ccx, customer engagement, legacy metrics, networking, it management
    
Cisco
Published By: Dun & Bradstreet     Published Date: Oct 21, 2016
Companies are looking to their CFOs for strong leadership in developing corporate strategies and achieving growth. CFOs can meet these rising expectations by leveraging their knowledge of corporate data to extract valuable insights about customers, suppliers, partners and other stakeholders. Supported by analytics, CFOs can help their companies create a global, unified and clear view of their many relationships with customers and others to guide intelligent risk-taking and thoughtful investment—both necessary catalysts for growth. This capability will also enable the company, particularly its sales and marketing functions, to move faster and adapt more quickly to changing conditions. The 21st-century CFO is not only concerned with controlling costs and minimizing risk, but also with maximizing opportunities and generating growth. The right foundational technologies and organizational processes for data-driven decision making can help them achieve all of these strategic goals.
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Dun & Bradstreet
Published By: Citrix Systems     Published Date: Jul 25, 2016
NetScaler MobileStream™ technology from Citrix enables enterprises to do more than simply get by when it comes to the performance and security of mobile workspaces. Building on the gains derived from the core set of NetScaler functionality, NetScaler MobileStream combines a suite of multi-layer optimizations purpose-built to accelerate mobile service delivery with an essential collection of secure access and threat protection capabilities for mobile computing. The result is a unified solution that not only provides the peace of mind IT needs but also delivers the exceptional mobile experience your employees, customers and partners deserve. Put another way, the result with NetScaler MobileStream is a dramatic improvement in mobile service performance and protection that makes Citrix NetScaler® the world’s fastest and most secure delivery platform for mobile workspaces.
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Citrix Systems
Published By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
Save time and money by taking advantage of existing resources in a new way. KANA offers a unified, omni channel desktop that allows you to transform your customer experience without the cost and complexity of rip and replace.
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kana, customer experience, case management, process improvement, empowering employees, maturity assessments, customer satisfaction, loyalty
    
KANA®, A Verint® Company
Published By: Frost and Sullivan     Published Date: Jun 24, 2013
Register for this webinar to learn how a flexible delivery model can boost productivity and customer service.
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cloud communications, unified communications, customer service, customer care, enterprise applications
    
Frost and Sullivan
Published By: Jive Software     Published Date: Jun 26, 2013
Balancing customer service quality and costs is an ongoing battle for most organizations. Superior service means higher labor spend, but shunting customers into long support queues and confusing self-help areas costs companies loyalty and retention. Conventional technologies don’t help much: They’re fragmented, with no unified view of customer interactions; they don’t provide effective peer-based support, leaving customers frustrated and dissatisfied; and they do nothing to improve retention, knowledge-sharing and overall enablement of service rep teams. Learn how social business tools eliminate the conventional cost/quality trade-offs.
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customer service, customer service quality, customer experience
    
Jive Software
Published By: Aspect Software     Published Date: Feb 11, 2014
Learn how to perfect your customer-company communications and see how doing so will allow you to keep pace with your customers who are constantly active through social networking outlets.
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aspect software, unified communications, contact center, customer experience., customer service, acd capabilities, unified contact center, it management
    
Aspect Software
Published By: Aspect Software     Published Date: Feb 11, 2014
Learn why Omni-channel customer experience has become the new gold standard and see how it will allow you to deliver service when, where, and how your customers want it.
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aspect software, unified ip, customer experience, omni-channel customer experience, it management
    
Aspect Software
Published By: Adobe     Published Date: Feb 08, 2016
Today, brands that can deliver a unified customer experience across all of their online and offline channels will edge out the competition. But it takes a unified organization to meet the challenge.
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adobe, marketing, customer experience, channels, unified, online, offline, emerging marketing
    
Adobe
Published By: Adobe     Published Date: Sep 20, 2016
Download our new data-driven marketing guide, The Holistic Picture, to learn how multiple sources of data can be transformed into unified customer profiles. And see how you can use those profiles to create personalized experiences your customers will love.
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adobe, data driven marketing, marketing, marketer, marketing guide, customer experience, internet marketing, crm & customer care
    
Adobe
Published By: Adobe     Published Date: Mar 03, 2017
The ideal customer experience is everything today, and it starts with a modern digital foundation. You can’t give customers the timely and relevant experiences they expect with outdated solutions that are cobbled together. Read The Blueprint Redefined to see how a modern digital foundation can get you there. You’ll learn: • How a unified platform lets you easily manage and refine customer experiences • Three steps to deliver great digital experiences on all devices • The roles of personalization, analytics, and asset management
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customer experience, modern digital foundation, digital experience, asset management
    
Adobe
Published By: Adobe     Published Date: Mar 03, 2017
When it comes to audience engagement, the landscape has been completely rewritten. Media and entertainment companies need to embrace new technologies to achieve revenue goals. The Adobe guide, Play to Win in Audience Intelligence, shows you how. Read the guide to learn: • How to bring your data sources together into a unified view of the customer • How to move beyond basic demographic attributes to behavior attributes • How to use look-alike modeling to improve customer targeting and acquisition
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audience intelligence, audience engagement, unified data source, behavior attributes, look-alike modeling, data management
    
Adobe
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