Live Chat software can help you to increase online sales conversions and customer service productivity - if you use it correctly. To maximize your live chat ROI it's important to select the right live chat vendor. This PDF provides some essential tips that you should consider in making the best selection.
In Forrester’s 53-criteria evaluation of online testing platform vendors, we identified the seven most significant providers — Adobe, Autonomy, Maxymiser, Monetate, Optimizely, SiteSpect, and Webtrends — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria, and where these vendors stand in relation to each other, to help customer intelligence professionals select the right partner for their online testing needs.
Published By: ServiceNow
Published Date: Oct 06, 2015
IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This Magic Quadrant research profiles key vendors of enterprise ITSSM tools to help I&O leaders make better selections.
Published By: mindSHIFT
Published Date: Nov 29, 2007
mindSHIFT has extended its service capabilities to include software-as-a-service as well as managed IT services, and is a "compelling solution" for small and medium-sized organizations seeking a strategic source to meet their IT and business needs.
Published By: Dynatrace
Published Date: May 24, 2016
This guide, compiled from numerous client interviews, best practices and real-life project experiences, will:
- Walk you through tools like the Gartner Magic Quadrant
- Provide organized criteria to evaluate vendor capabilities in detail
- Define why these criteria matter
- Give you an example of the typical evaluation process and timeline for an Application Performance Management buyer
Watch this on-demand webinar to hear senior research director Patrick Connaughton from the Hackett Group review the latest research on supplier segmentation and stratification strategies. You’ll also get practical advice on implementing these best practices at your organization.
Published By: newScale
Published Date: Feb 25, 2009
This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) white paper introduces the Service Catalog and Service Portfolio Management processes and discusses the selection criteria for Service Catalog and Service Portfolio software solutions.Learn more today!
Globalization; social and mobile commerce; and site replacements, upgrades and new launches are driving e-commerce product evaluation and selection. Use this Magic Quadrant as a guide during the vendor evaluation and selection process.
If faxing is a critical component to your business, you want to be sure you make a wise decision on how to do it. This paper offers 10 tips to help you sort through the myriad of choices in order to get the best combination of features and flexibility.
Published By: InsideUpbg
Published Date: May 21, 2015
I. Find Exceptional Talent with Applicant Tracking and Verification Services
II. Important Facts about Applicant Tracking and Verification
III. Key Benefits of Applicant Tracking and Verification Services
IV. Potential Drawbacks
V. Top Questions to Ask Vendors
VI. Capabilities to Look for in a Provider
VII. Making Your Final Selection
Companies exploring offshore software development often find an overwhelming array of options. For example, is India the best choice? What about China, Russia or Brazil? Time, distance and language barriers also make it difficult to assess the quality of offshore developers. How can businesses reduce the risks of offshoring?
Selecting the right single sign-on solution (SSO) for your organization can be a daunting task. Competing solutions offer varying levels of application support, management overhead, and potentially confusing (and counter- productive) cost structures. But the upside in terms of improved security, manageability and user productivity enhancements provided by the right SSO solution can be dramatic.
The questions contained within are intended to help you collect and organize the critical information you need to make a well-informed decision for your organization. Please use them as a guide during your due diligence and vendor selection process. Please download the white paper to learn more.
Make an informed decision on the right firewall for your business with The Firewall Buyers Guide.
This guide gives you:
- The fundamentals of modern firewall technology
- The ten critical business requirements your next firewall needs to address
- Information on how to create a vendor request for proposal (RFP)
- A functional test plan to assist in your firewall selection process
Published By: CFO.com
Published Date: Sep 21, 2011
CFO magazine explored trends in the procurement of technology, financial services and other services by U.S. corporations. The study, "The Senior Finance Team and Corporate Purchasing Decisions: Product and Service Investment Plans, Vendor Selection Process, and the Impact of Media on the Decision Making Process" identifies the extent and types of purchases that companies will make, the role of the finance team in corporate purchasing decisions, the criteria used for vendor selection, and the trends and influence of various types of media on vendor choices.
The online customer experience, Web 2.0 and the consumerization of technology are driving online sales strategies, as well as the demand for site redesigns and upgrades. Use this Magic Quadrant during vendor evaluation and selection.
The challenges presented by multiple Value-Added Networks (VANs) and managing diverse trading partners create barriers to the efficiencies promised by EDI. Multiple providers mean multiple points of failure with no one entity to hold accountable. Also, as trading communities grow, end-to-end supply chain visibility becomes an essential operational requirement.
No enterprise is an island. Goods and services flow in from suppliers. When you include suppliers of wares for raw material extractors, along with recyclers that turn consumer and commercial waste into new raw materials and finished goods, it is a supply chain with no beginning and no end.
Published By: Gartner
Published Date: Dec 21, 2011
Planning and preparation are essential to ensure the success of an enterprise content management (ECM) initiative, now more so than ever given the challenging economic times. Project activities in the first 100 days provide the foundation for the follow-on vendor selection and implementation. Read this guide for key findings and recommendations on implementing ECM systems.
Published By: Sitecore
Published Date: Sep 10, 2015
The Five Crucial Lessons Learned In Content Management System Selections analyst report from Digital Clarity Group will help you discover key research findings from stakeholders who have recently been through a CMS selection process and survived, meeting their organizations' needs.
Published By: OnForce
Published Date: Feb 19, 2008
Discover how you can find highly qualified contract IT service professionals with the skill sets you need, when and where you need them, on demand. Get the free white paper, “8 Ways On-Site Services Can Drive Revenue Now,” featuring commentary from industry analysts and leaders like Gartner, IDC and CRN.
Published By: OnForce
Published Date: Feb 19, 2008
Learn how VARs, solution providers and IT staffing firms are finding the contract IT service professionals they need to drive service revenue without adding overhead. Get the free Ziff Davis white paper, “Strategies For Growing IT Service Revenues.”