CRM & Customer Care

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White Paper Published By: Rackspace     Published Date: Feb 18, 2016
AN OVERVIEW OF THE ACCOUNT MANAGEMENT APPROACH
Tags : 
rackspace, data security, aws account, cloud, data
    
Rackspace
White Paper Published By: Mindtree     Published Date: Feb 10, 2016
Digital transformation requires a strong digital foundation for offering personalization. Consider how you want to engage and retain customers, generate more revenue or transform operations.
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personalized marketing, personalization strategy, personalization trends, personalization solutions, personalization best practices
    
Mindtree
White Paper Published By: Crownpeak     Published Date: Feb 09, 2016
With today's ever-increasing demand for a seamless customer experience, the website has become a primary influencer for buyers. The Gartner Magic Quadrant for Web Content Management (WCM) provides an in-depth analysis of leading vendors, guiding companies that are in the process of evaluating a Web Content Management solution for their business.
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crownpeak, gartner, gartner magic quadrant, web content management, wcm
    
Crownpeak
White Paper Published By: Adobe     Published Date: Feb 08, 2016
Customers interact with companies across many channels and devices — and for each interaction, only seamless and personalized experiences will keep them engaged.
Tags : 
adobe, marketing, campaign, multi channel, customer interaction
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 08, 2016
Your customers are constantly overwhelmed with marketing messages, advertisements, and offers. To stand out, you need to deliver relevant content that increases conversion and engages your customers.
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adobe, email, marketing, contextual, conversion
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 08, 2016
In Ten Ways Cross-Channel Marketing Is Not Rocket Science, you’ll learn how to connect with your customers and reach them in personal and relevant ways — all from reliable data you collect.
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adobe, cross-channel marketing, marketing guide, customer journey, customer relationships
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 08, 2016
Today, brands that can deliver a unified customer experience across all of their online and offline channels will edge out the competition. But it takes a unified organization to meet the challenge.
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adobe, marketing, customer experience, channels, unified
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 08, 2016
Marketing 2.0: Reinventing the Customer Experience gives you the strategies you need to revolutionize your marketing in a world that’s always connected.
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adobe, customer experience, marketing, crm, connected
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 08, 2016
Five years ago, the mobile revolution was in its adolescence. Now, it’s in the midst of a growth spurt, and it’s developing faster than ever. To keep up, you need to deliver customer-winning mobile experiences that drive loyalty for your brand. And the key for achieving this is mobile maturity.
Tags : 
adobe, mobile, marketing, mobile maturity, brand loyalty
    
Adobe
White Paper Published By: Adobe     Published Date: Feb 08, 2016
Read Circles of Trust: Use Mobile to Engage Better, to understand how you can leverage trust to deliver a better customer experience
Tags : 
adobe, mobile, engagement, customer experience, trust
    
Adobe
White Paper Published By: AdAgility     Published Date: Feb 08, 2016
The once spammy marketing tactic known as cross-selling has been revitalized and is now smarter, slicker and most user-pleasing than ever before. Use cross-sells to increase revenue and boost customer engagement, ultimately leading to higher customer lifetime value.
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b2b, retail, online marketing, marketing software, affiliate marketing
    
AdAgility
White Paper Published By: IBM     Published Date: Feb 02, 2016
Discover what it takes to deliver truly proactive care to customers and find out how active customer experience management can deliver significant business benefits in the form of cost savings, reduced churn, and increased revenue.
Tags : 
ibm, customer management, customer loyalty, analytics, data
    
IBM
White Paper Published By: IBM     Published Date: Feb 02, 2016
Read this editorial to learn about the challenges and opportunities ahead for energy companies, and find out how utilities can use analytics to improve satisfaction by gaining insight into consumption and billing patterns—as well as the products and services that interest customers most.
Tags : 
ibm, analytics, energy, utilities, customer experience
    
IBM
White Paper Published By: IBM     Published Date: Feb 02, 2016
Energy firms should build and nurture a customer-centric culture delighting clients while maximizing operational and financial results. In doing so, we’ll highlight the crucial role analytics plays in helping energy firms ensure operational efficiency and customer satisfaction.
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ibm, energy, analytics, utility, customer experience
    
IBM
White Paper Published By: IBM     Published Date: Feb 02, 2016
Read this report to gain more insights from the Telecoms.com Intelligence survey, and learn why telecommunications operators need analytics to understand their customers—and maintain their loyalty.
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ibm. telecom, data, analytics, customer management, customer loyalty
    
IBM
White Paper Published By: IBM     Published Date: Feb 02, 2016
Read this whitepaper published by Heavy Reading and sponsored by IBM to look at why network service quality matters to customer loyalty and CSP attitudes to improve it and discover how CSPs can correlate customer loyalty indicators like Net Promoter Scores with network and service quality metrics to help drive better business and operational performance
Tags : 
ibm, telecom, analytics, customer management, customer loyalty
    
IBM
White Paper Published By: Sailthru     Published Date: Jan 26, 2016
To help retention-focused retailers modernize the RFP approach, our team of retention marketing experts have identified four core areas where the email RFP must be overhauled, and included the new, modern questions to use in your own RFP.
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sailthru, email, marketing, retention, cross-channel
    
Sailthru
Webinar Published By: IBM     Published Date: Jan 21, 2016
Collaborate with your customers to architect next generation customer experiences across physical and digital worlds
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ibm, customer experience, collaboration, enterprise applications, business technology
    
IBM
White Paper Published By: IBM     Published Date: Jan 21, 2016
Take this assessment, designed specifically for communication service providers, to find out how effective your organization is at harnessing the power of big data and analytics to drive excellence across your organization.
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ibm, telecommunications, analytics, marketing, business technology
    
IBM
Webinar Published By: Uberflip     Published Date: Jan 20, 2016
In this webinar, we’ll teach you how to build a content library that packages product information, pulls in prospects, and frees your Sales team up to close more deals.
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uberflip, content, engagement, content, opt-in
    
Uberflip
Webinar Published By: Uberflip     Published Date: Jan 20, 2016
In this presentation, SnapApp’s Vanessa Porter joins us for a discussion on how to leverage new interactive content formats in tandem with a content experience that’s optimized to make it all work.
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uberflip, content, engagement, snapapp, content
    
Uberflip
White Paper Published By: Uberflip     Published Date: Jan 19, 2016
The problem here is pretty clear — in order for B2B marketers to maximize their content marketing ROI, they’re going to need to figure out a more effective way to increase content consumption and engagement. But how can you improve your content’s performance when no one can find your content in the first place?
Tags : 
uberflip, content, engagement, content, discoverability
    
Uberflip
White Paper Published By: CrowdTwist     Published Date: Jan 19, 2016
Three out of four consumers belong to up to 10 loyalty programs, so it’s more important than ever to stand out. To capture interest and drive repeat purchases, brands must interact with consumers beyond transactions and reward them for their behaviors across channels.
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crowdtwist, marketing loyalty programs, acquisition rates, consumer interactions, content marketing
    
CrowdTwist
White Paper Published By: Salesforce     Published Date: Jan 14, 2016
See why Gartner named Salesforce a leader in aPaaS.
Tags : 
salesforce, gartner, enterprise application platform, paas, enterprise applications
    
Salesforce
White Paper Published By: Salesforce     Published Date: Jan 14, 2016
App Cloud gives Crossmark the speed and precision necessary to support Crossmark’s team of field agents who routinely collect data in stores via mobile devices.
Tags : 
salesforce, crossmark, success, app cloud, customers
    
Salesforce
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