Telecom

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White Paper Published By: IBM     Published Date: Oct 06, 2015
This Edison Group study provides an overview of three of the market leading MADPs -- IBM, SAP and Koney -- and discusses how they compared them using a real-world use case.
Tags : 
networking, it management, business technology, telecom
    
IBM
White Paper Published By: Polycom     Published Date: Sep 15, 2015
There is a transformational shift around enterprise voice solutions as organizations move from the PBX to unified communications (UC) for their voice needs. In parallel, many organizations are moving their existing on-premises IT and communications infrastructure into the cloud. This brief outlines the benefits and considerations of balancing both of these transitions.
Tags : 
communications, skype, polycom, voice, business technology
    
Polycom
White Paper Published By: Epicor     Published Date: Mar 19, 2015
This report, based on a survey of over 200 organizations, examines the top pressures that organizations are facing in business management, uncovers adoption rates of mobile ERP, and illustrates the benefits that mobile access can provide.
Tags : 
erp, roi, business management, mobile access, business technology
    
Epicor
Webinar Published By: Polycom     Published Date: Dec 18, 2014
How the workplace of the future helps organizations drive innovation.
Tags : 
business, video, conference, multicultural, meetings
    
Polycom
White Paper Published By: IBM     Published Date: Oct 24, 2013
Today, the retail industry faces daunting challenges as a result of current uncertain economic conditions, conflicting market influences and changes to financial reporting standards. Traditional point solutions utilized in the various phases of the real estate life cycle are no longer adequate to meet these challenges. This whitepaper examines the benefits of implementing life cycle management solutions in the retail environment.
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lifecycle management, real estate systems integration, real estate, retail, retailer
    
IBM
White Paper Published By: LogMeIn     Published Date: Aug 27, 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. In this year’s report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.
Tags : 
live chat report, social media, purchasing behavior, logmein, internet shoppers
    
LogMeIn
White Paper Published By: Genesys     Published Date: Jun 07, 2013
Transforming Customer Experience in the New Digital World. Create a holistic digital customer service solution that impacts customer experience along with top and bottom line numbers.
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custom service solutions, customers, experience, digital, voice channel
    
Genesys
White Paper Published By: Interactive Intelligence     Published Date: Feb 28, 2013
In this white paper series, on TCPA, from ARM.com, Latitude Software, and Interactive Intelligence, we asked collection industry attorneys David Kaminski and Anita Tolani to weight in on different aspects of technology for TCPA compliance.
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tcpa compliance, telephone consumer protection act, compliance, interactive intelligence, knowledge management
    
Interactive Intelligence
White Paper Published By: Interactive Intelligence     Published Date: Feb 28, 2013
Driving to one percent - In this series, we view this phenomenon from a business perspective and how seemingly minor additions, deletions, or shifts can reap substantive results.
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driving to one percent, call analysis, answering machine detection, interactive intelligence, fdcpa compliance
    
Interactive Intelligence
White Paper Published By: Interactive Intelligence     Published Date: Feb 28, 2013
Representatives from the debt collection industry make billions of contacts with consumers on behalf of creditors every year. With compliance being necessary -- this paper will explore critical sites of outbound calling compliance.
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outbound calling, calling compliance, fdcpa, debt collection industry, compliance tips and suggestions
    
Interactive Intelligence
White Paper Published By: Interactive Intelligence     Published Date: Feb 21, 2013
Comfort & Security in the Cloud - Read this white paper to learn how communications as a service delivers superior technology stability and resiliency. Learn about the world of the contact center and the technology today that offers richness and more
Tags : 
comfort and security in the cloud, white papers, learn communications, call centers, caas. communications as service
    
Interactive Intelligence
White Paper Published By: Five9     Published Date: Jan 30, 2013
In this report, we’ll examine the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared.
Tags : 
call center, contact center, cloud, saas, ivr
    
Five9
White Paper Published By: Five9     Published Date: Jan 29, 2013
Get the contact center infrastructure that will do the very most for your organization, at the best price, by following this timely roadmap.
Tags : 
contact center, call center, infrastructure, rfi, rfp
    
Five9
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