White Paper Published By: Cisco
Published Date: Dec 04, 2015
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
This in-depth report provides a detailed look at a recent survey carried out by Intel Security exploring the topic of data exfiltration. Participants were asked about their top concerns, breach and exfiltration details, outsider and insider threats, exfiltration differences between traditional networks and cloud applications, and the tools and practices they use to identify and prevent data exfiltration.
Learn the 5 key factors necessary for a successful social media presence and see how a well-orchestrated social media team will increase your brand awareness and allow you to better understand your customers.
Case Study Published By: Oracle Corp.
Published Date: Feb 12, 2013
In today's always-open global economy, success means ensuring access to enterprise data whenever it is needed. Downtime, weather planned or unplanned, can be extremely costly. Find out how to minimize downtime in your organization.
White Paper Published By: SAP
Published Date: Jul 18, 2012
An increasing number of organizations are permitting employees to bring their own mobile devices into the workplace to be used for work purposes. While this practice may first appear to reduce enterprise mobility costs while increasing employee productivity, it also poses new risks and may actually increase costs if not properly managed. Know how to cost-effectively manage this Bring-Your-Own-Device (BYOD) phenomenon.